Goodbye to the 'Machine Feel'! Boao Intelligent's AI Customer Service Upgrades to a 'CEO-Level' Digital Avatar Powered by OpenClaw
Xi'an Boao Intelligent Technology Co., Ltd. leveraged OpenClaw, an open-source AI agent engine, to train a digital avatar based on 4,500+ real WeChat conversations from CEO Chang Xiaohui over six months and integrate it into the customer service system.
Goodbye to the “Machine Feel”! Boao Intelligent’s AI Customer Service Upgrades to a “CEO-Level” Digital Avatar Powered by OpenClaw
In today’s era of widespread artificial intelligence, we’ve all experienced this: you eagerly open a company’s customer service window, only to be greeted by the same cold, formulaic “Hello, how may I assist you today?” — efficient standard AI responses that lack the warmth of human communication.
To break this “mechanical feeling,” Xi’an Boao Intelligent Technology Co., Ltd. recently completed a warm and tech-savvy practice using the trending open-source agent engine OpenClaw: based on six months of real work communication records from CEO Mr. Chang Xiaohui, we successfully trained “CEO Chang’s exclusive digital avatar” and deeply integrated it into our official customer service robot system as a dedicated AI agent.
Starting today, Boao Intelligent’s AI customer service system has been fully upgraded. You’ll no longer encounter rigid robots, but an intelligent service partner with our CEO’s signature “vibe” and powered by the OpenClaw framework.
Technical Deep Dive: OpenClaw Enables a “Warm Digital Avatar”
The core of this upgrade lies in using cutting-edge technology to give AI a real “soul.” Our technical team selected the highly regarded OpenClaw agent development ecosystem.
Leveraging the framework’s powerful LLM analysis capabilities, the team performed deep cleaning and extraction on CEO Chang’s 4,500+ high-frequency real WeChat conversations over the past six months. We not only extracted CEO Chang’s high-frequency words and verbal tics (such as “Yeah,” “Okay,” “Let me check”), but also precisely replicated his signature Emoji expressions (like [facepalm], [thumbs up], [grinning]).
We then reconstructed the core definition files (SOUL.md and IDENTITY.md) for this AI agent in the OpenClaw workspace, while maintaining strict enterprise service safety guardrails (AGENTS.md). This digital avatar with an independent personality description was seamlessly mounted to the existing enterprise customer service system.
New Experience: “Short, Warm, Direct” Human-Level Communication
With the underlying support of the OpenClaw framework, the upgraded Boao Intelligent customer service experience has completely moved away from lengthy official formalities, better reflecting CEO Chang’s “practical, direct, human-like, warm” communication style. We emphasize a “short sentences first, solve the problem fast” approach that feels closer to a real conversation.
You can clearly feel the transformation in service style:
- When you initiate an inquiry:
- (Before) 🤖 “Hello, I am customer service assistant, how may I help you?”
- (Now) 👤 “Yeah, what’s up?” or “What’s the issue?”
- When you encounter extremely complex technical problems:
- (Before) 🤖 “Hello, I do not handle technical details. Please click the link to contact human customer service.”
- (Now) 👤 “I don’t know much about this [facepalm], let me connect you with the right person”
- When you express gratitude:
- (Before) 🤖 “Thank you very much for your inquiry. Is there anything else I can help you with?”
- (Now) 👤 “You’re welcome [grinning]”
Moreover, the new Crayfish Agent Customer Service maintains its natural warmth while adhering to enterprise safety boundaries, accurately and securely providing product information and lead generation guidance. It achieves “professionalism without compromise, warmth doubled.”
🌐 Experience Now: Your Exclusive “Crayfish Avatar Customer Service” is Live
“Open-sourcing” the service attitude and communication style of the company’s top leader to all customers is part of Boao Intelligent’s vision for practical AI delivery. We believe the best technology does not make people notice the technology itself. It makes them notice the sincerity and thoughtfulness behind the service.
Seeing is believing!
We sincerely invite all new and existing customers, AI technology enthusiasts, and partners to experience it right now:
- Channel 1: Visit the Boao Intelligent official website and click the customer service icon in the bottom right corner.
- Channel 2: Contact the Boao Intelligent service team through the official WeChat consultation entry and send your questions directly.
“CEO Chang’s Crayfish Digital Avatar” is now available 24/7, ready to provide you with the most thoughtful, practical, and efficient personalized service.
Come chat with him now! Got questions? Just say “What’s up?!”
Author: Xi’an Boao Intelligent Technology Co., Ltd.